World class Access Control and Time Attendance Systems
Technical Support
AVI INFOSYS SupportPACK is really a value-added Annual Upkeep support providing from AVI INFOSYS LLC for those of our clients associated with Biometric Products and Technologies.
All kinds of support are made Off-Site or On-site i.e, in the installation website, client website or issue site, such as identification, remoteness, diagnosis & rectification for those our Biometric Products and Software.
SupportPACK guarantees you a total peace of mind as well as ensures the supply of competent and educated technical support staff as and when you need their help in fixing complex intricacies. SupportPACK is a flexible support provision and is organised to suit your complicated and varied support requirements. There are essentially three kinds of Support Load up.
SupportPACK Regular : A cost-effective onsite assistance package with regard to normal company installations SupportPACK High : A powerful round-the-clock assistance package with regard to critical company installations SupportPACK on Call : A cost-effective support option for strong installations as well as User Instruction and customers who have a powerful technical support group available in-house.
All kinds of support are made Off-Site or On-site i.e, in the installation website, client website or issue site, such as identification, remoteness, diagnosis & rectification for those our Biometric Products and Software.
SupportPACK guarantees you a total peace of mind as well as ensures the supply of competent and educated technical support staff as and when you need their help in fixing complex intricacies. SupportPACK is a flexible support provision and is organised to suit your complicated and varied support requirements. There are essentially three kinds of Support Load up.
SupportPACK Regular : A cost-effective onsite assistance package with regard to normal company installations SupportPACK High : A powerful round-the-clock assistance package with regard to critical company installations SupportPACK on Call : A cost-effective support option for strong installations as well as User Instruction and customers who have a powerful technical support group available in-house.
The Philosophy
Support PACK gives you the knowledge of AVI INFOSYS specialized staff and also the unfailing philosophy in delivering the greatest level of client satisfaction of the AVI INFOSYS. Using the unique business design of AVI INFOSYS, this enables our clients to buy products through us at the best rate (which is the real global item price along with a handling costs)
Acquire measurable assistance services & purchase the services only when availed.
The actual Support Load up is available in the following deals:
Support PACK gives you the knowledge of AVI INFOSYS specialized staff and also the unfailing philosophy in delivering the greatest level of client satisfaction of the AVI INFOSYS. Using the unique business design of AVI INFOSYS, this enables our clients to buy products through us at the best rate (which is the real global item price along with a handling costs)
Acquire measurable assistance services & purchase the services only when availed.
The actual Support Load up is available in the following deals:
The Support PACK is available as the following packages:
SupportPACK/10 :A assistance contract for Ten hours associated with on-site support, legitimate for a duration of 2 years. Hours are subtracted from the assigned/balance allowance on an real basis, for that number of real productive hrs worked on-site
SupportPACK/10 :A assistance contract for Ten hours associated with on-site support, legitimate for a duration of 2 years. Hours are subtracted from the assigned/balance allowance on an real basis, for that number of real productive hrs worked on-site
Our CLients
Technical Support
SupportPACK/20 : The support agreement for 20 hrs of on-site assistance, valid for any period of 24 months. Hours tend to be deducted in the quota with an actual foundation for the number of hrs worked. Accessible only under the Normal Support PACK..
Support Load up Per Phone cannot be bought in the over configurations
Support Load up Per Phone cannot be bought in the over configurations
Total Assurance
Every AVI INFOSYS SupportPACK gives you the high quality assurance from the AVI INFOSYS. The next key guarantees from AVI INFOSYS can be found with each and every AVI INFOSYS SupportPACK, showing the best worth you can buy --
Money-Back Guarantee : If you're not satisfied using the services or even quality associated with AVI INFOSYS specialized staff, you might cancel the help at any time throughout the agreement giving a 30-day cover to all of us in writing. AVI INFOSYS may promptly return the balance quantity of services for you within Thirty days of the day of end of contract.
On-Time Surety : When we neglect to be at your merchandise within the established service amounts, we shall not really charge you for that 1st hr of the support (at the by the hour rates established at that time). When it comes to TSCs, the contract will be extended through the same amount of time.
With no hassle : : In case of your own disputing the amount of hours labored by a good engineer in isolating, trouble shooting or correcting a problem, we'd honor your own judgment about the number of hrs to be billed. No questions asked.
Business certified experts : All Biometric tech support team staff of AVI INFOSYS tend to be Qualified Technical engineers (minimum End up being) & certified within applicable business domains.
Extremely experienced group : The AVI INFOSYS group is highly familiar with relevant business, bringing for you years of knowledge and knowledge bottom in Biometric Options and Systems.
Round-the-clock-backup : The AVI INFOSYS group is backed round-the-clock by the assistance centres from the OEM. In cases associated with extreme intensity, AVI INFOSYS may recover your own installations at any time of the day depending on your AMC contract terms and conditions
Money-Back Guarantee : If you're not satisfied using the services or even quality associated with AVI INFOSYS specialized staff, you might cancel the help at any time throughout the agreement giving a 30-day cover to all of us in writing. AVI INFOSYS may promptly return the balance quantity of services for you within Thirty days of the day of end of contract.
On-Time Surety : When we neglect to be at your merchandise within the established service amounts, we shall not really charge you for that 1st hr of the support (at the by the hour rates established at that time). When it comes to TSCs, the contract will be extended through the same amount of time.
With no hassle : : In case of your own disputing the amount of hours labored by a good engineer in isolating, trouble shooting or correcting a problem, we'd honor your own judgment about the number of hrs to be billed. No questions asked.
Business certified experts : All Biometric tech support team staff of AVI INFOSYS tend to be Qualified Technical engineers (minimum End up being) & certified within applicable business domains.
Extremely experienced group : The AVI INFOSYS group is highly familiar with relevant business, bringing for you years of knowledge and knowledge bottom in Biometric Options and Systems.
Round-the-clock-backup : The AVI INFOSYS group is backed round-the-clock by the assistance centres from the OEM. In cases associated with extreme intensity, AVI INFOSYS may recover your own installations at any time of the day depending on your AMC contract terms and conditions
Usage of SupportPACK
- Problem Isolation
- User Instruction
- Installation of improvements, hot repairs & service packages
- Fault identification, remoteness, correction & reporting
- Moves, Provides & Changes such as new installs
- Moves, Additions & Modifications including brand new installations
- Onsite Assistance for items from all of us
- Onsite Support with regard to products Support and Assistance
Please Contact us @ support@avi-infosys.com for all your technical support requirements.
